Nujora Seller Terms of Service (TOS)

1. Definitions

Seller

A person or shop listing and selling items on Nujora.

Buyer

A customer who places an order on the platform.

Listing

The product details a Seller uploads (title, price, photos, description, etc.).

Order

A confirmed purchase placed by a Buyer.

Commission

The fee Nujora charges the Seller for each successful sale.

Payout

The amount remitted to a Seller after Nujora deducts applicable fees.

Return

When a Buyer sends back a product for refund or replacement.

Dispute

A complaint raised about an Order, Listing, or transaction between Buyer and Seller.

TOS (Terms of Service)

The legal rules Sellers agree to when using Nujora.

ID Verification

Checking a Seller’s identity (e.g., NIN, BVN, national ID or other local ID).

Onboarding

Steps to become an active Seller (account creation, profile setup, listing products, etc.).

1.1 Seller Eligibility & Account

• Sellers must be at least 18 years old.
• No formal business registration is required. Acceptable identity includes national ID, NIN/BVN, phone number, or a business/shop name.
• Sellers must provide accurate contact and payment details and keep them up to date.
• By registering, Sellers agree to these Terms of Service via a clickwrap acceptance.

1.2 Listings & Content

• Sellers warrant they own or are authorized to sell the items listed and that listings are accurate, current, and non-misleading.
• Products must comply with Nujora policies and applicable law. Counterfeit, prohibited, or illegal items are not allowed.
• Nujora reserves the right to edit, suspend, or remove listings that breach quality, legal, or content standards.

1.3 Performance & Service Level

• Sellers commit to timely order fulfilment and shipment. Target shipment window: within 2–5 days (see Onboarding for local Kano timing).
• Sellers must respond to Buyer inquiries within 24 hours to maintain customer satisfaction.
• Poor performance (low ratings, high cancellations) may result in warnings, operational limits, or account deactivation.

1.4 Fees & Payments

• Commission fees are configurable by category and applied per successful sale.
• Payouts are processed regularly (e.g., weekly) and disbursed via bank transfer, mobile money, or other local payment methods.
• Refunds, chargebacks, or penalties due to Buyer claims will be deducted from Seller payouts as required.

1.5 Returns & Refunds

• Sellers must maintain a returns policy with a minimum 7-day return window from the Buyer’s receipt of goods (or comply with a longer platform policy where specified).
• If a Seller does not resolve a valid complaint within 48 hours, Nujora may mediate and resolve the claim on behalf of the Buyer.

1.6 Warranties & Compliance

• Sellers represent that goods comply with Nigerian law and any relevant standards or certifications.
• Goods must be free from third-party claims, liens, or encumbrances.
• Sellers must provide truthful titles, descriptions, images, and certificates where required.

1.7 Intellectual Property & Licensing

• Sellers retain ownership of their intellectual property but grant Nujora a non-exclusive, royalty-free license to display, reproduce, and promote Listing content on the platform and related channels.
• Sellers must not list products that infringe third-party intellectual property rights.

1.8 Confidentiality

Both parties must protect confidential information obtained through the business relationship. Confidentiality obligations survive termination for a period of one (1) year unless otherwise required by law.

1.9 Liability & Indemnity

• Sellers agree to indemnify, defend, and hold Nujora harmless from claims, losses, damages, liabilities, and expenses arising from their products, Listings, or conduct.
• Nujora’s liability to Sellers is limited to direct damages and excludes indirect, incidental, consequential, or punitive damages to the fullest extent permitted by law.

1.10 Termination

• Nujora may suspend or terminate Seller accounts for material breaches, policy violations, repeated late responses, fraud, or other misconduct.
• Sellers may terminate by providing 14 days’ written notice. Pending obligations (orders, refunds, fees) must be fulfilled despite termination.

1.11 Governing Law & Disputes

These Terms are governed by the laws of Nigeria (unless another jurisdiction is agreed). Parties should seek mediation or arbitration for disputes in line with Nujora’s Dispute Resolution Policy before pursuing court action.

1.12 Amendments

Nujora may update these Terms with 14 days’ notice. Continued use of the platform after notice constitutes acceptance of the changes.

1.13 Contact

For account help, policy questions, or support contact:
Email: support@nujora.ng